Q: How do refunds work?
A: You can request a refund within 30 days of purchase if you've completed less than 30% of the course. Email support@qualify.com with your request. Refunds are processed within 5-7 business days
Q: How do I access my purchased courses?
A: Log into your account and navigate to "My Courses" to access all your purchased content. Courses remain available indefinitely after purchase.
Q: Can I download course videos?
A: Courses are streamed online for security reasons. You have unlimited access to stream content as long as your account remains active.
Q: How do I contact my instructor?
A: Each course page includes instructor contact information. For course content questions, contact the instructor directly before reaching out to Qualify support.
Q: Do I get a certificate when I complete a course?
A: Yes, you'll receive a completion certificate when you finish all course requirements. Certificates can be downloaded from your student dashboard.
Q: How much money will I make from course sales?
A: Yes, instructors can create promotional coupons and discount codes through your instructor dashboard.
Q: How do I get paid?
A: Payments are processed through our secure payment system directly to your bank account. You'll need to complete payment account setup and identity verification.
Payment Processing: All payment transactions are securely handled by Stripe.
Q: Can I recruit affiliates to promote my courses?
A: Yes, instructors can recruit affiliates through our affiliate program. All affiliates must be approved by Qualify and complete our verification process.
Q: What video formats are supported?
A: We support MP4, MOV, and AVI formats. Minimum resolution is 720p HD for quality standards.
Q: What are the minimum course requirements?
A: Paid courses need minimum 5 lectures and 30 minutes of content. Free courses have no time limit but still need 5 lectures minimum.
Q: How do I reset my password?
A: Use the "Forgot Password" link on the login page. Check your email for reset instructions.
Q: Can I change my email address?
A: Yes, update your email in account settings. You'll need to verify the new email address before the change takes effect.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and payment methods supported by Stripe.
Q: Are there any hidden fees?
A: No hidden fees for students. Course prices are clearly displayed. Payment processing fees are deducted from instructor earnings.
Q: How do affiliate commissions work?
A: Affiliates earn 10% commission on sales they generate. Commissions are deducted from Qualify's platform fee, not instructor earnings.
Q: Can I get an invoice for my purchase?
A: Yes, purchase receipts and invoices are available in your account under "Purchase History."
Q: How do I delete my account?
A: Email support@qualify.com with your deletion request. Account data will be removed within 30 days, though some records may be retained for legal compliance.
Q: Can I change my username?
A: Usernames cannot be changed after account creation. You would need to create a new account with your preferred username.
Q: How do I opt out of marketing emails?
A: Use the unsubscribe link in any marketing email, or update your email preferences in account settings.
Q: Is my personal information secure?
A: Yes, we use industry-standard security measures including SSL encryption and secure data storage. Read our Privacy Policy for complete details.
Course Creation (Instructors)
Q: What makes a course likely to be approved?
A: High-quality audio/video, clear course structure, accurate descriptions, original content, and compliance with our content guidelines.
Q: Can I update my course after it's published?
A: Yes, you can add new content, update existing lectures, and modify course materials. Major changes may require re-review.
Q: How do I price my course?
A: Instructors set their own pricing. Consider course length, content depth, target audience, and competitor pricing when setting rates.
Q: Can I offer my course for free?
A: Yes, you can publish free courses. Free courses don't require payment account setup but still go through quality review.
Still Need Help?
If you can't find the answer to your question here, don't hesitate to contact our support team at support@qualify.com. We're here to help you succeed on the Qualify platform!